FAQ
How has C19 affected us?
Unfortunately, the same as with many businesses, C19 has massively affected us in several ways.
Due to each country's own restrictions we are unable to ship to certain places.
We are currently not able to ship to many countries as the restrictions on international flights means the mail can't get through.
We will add back in countries to our shipping options as soon as we are able to.
Please also be aware that some countries are not accepting parcel post or have a weight limit, and so we may not be able to take large orders from those places. It has also affected the shipping time for several countries (please see below for more detail on this)
Where do we ship to?
Please see our shipping page for a full list of countries we can ship to and prices for your area. We ship using An Post.
How quickly will I receive my items?
We dispatch items every Friday, and sometimes other week days if we have a high volume of orders, so it should never take more than a week to dispatch your order. (If there is some issue preventing us from dispatching your order we will contact you to let you know.)
Shipping times will vary depending on your country, it is usually 1-2 working days for Republic of Ireland, 3-7 working days for most other countries. (These times are taken from An Post's own site, we can not guarantee them as it is beyond our control.)
This should mean that even if we don't receive your order until late Friday you should still receive the item within 3weeks. If on the other hand we receive your order on a Thursday and you are within ROI you should receive your order by the following Tuesday, so less than a week.
PLEASE NOTE THERE ARE INTERNAL SHIPPING DELAYS IN THE FOLLOWING COUNTRIES DUE TO C19:
| Country: | Delays: |
| Belgium | Internal delays |
| Bulgaria | Internal delays |
| France | Internal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted. |
| Isreal | Please note mail services to Israel are currently experiencing significant delays |
| Italy | Max item weight 25kgs, max length 120cm, max of all three dimensions 150cm |
| Lithuania | Internal delays |
| Luxembourg | Internal delays |
| Portugal | Delays to Madeira and Azores |
| Spain | Internal delays |
| Switzerland | Internal delays |
Do we take custom orders?
We do! We LOVE doing so too!!!
If you would like to make a custom order please get in touch with us either via the "Contact us" form or via our Facebook or Instagram pages. We can discuss what sort of item(s) you're looking for and whether or not we can accommodate that. We then quote you a price.
Where can you find us in person?
We attend many events around the country under normal circumstances, so if you're interested in seeing where we are going to be, please follow either our Facebook page or Instagram, to keep up to date with all our activity.
Where and how are our products made?
All our hand crafted products are made in our homes in Leitrim. Davina sits knitting and crocheting of an evening while listening to a good book, read to her by her husband.
Charley will set up her jewellery crafting or sewing at her table in her living room on a quiet day, enjoying the company of her little dog, Gem.
Our flags come from a UK based wholesaler, but everything else is made by us here in North Leitrim.
What are our products made from and are they safe?
Our products are made from a wide range of materials, you can usually find specifics on each individual items description page.
None of our jewellery is gold or silver at this time. Unfortunately we simply can't afford to make our jewellery from precious metals yet. The metal in our jewellery is a variety of base metals and we can not guarantee it for anyone with metal allergies, if your skin is sensitive to anything please be aware we can not recommend our jewellery to you.
Our mascots are made from various materials, and stuffed with new acrylic stuffing, please see individual item descriptions for exact materials used in each each mascot's construction. None are suitable for young children due to their handmade nature.
Our flags are made from 100% Polyester and are suitable for indoor or light outdoor use.
Are our products suitable for children?
NO. Due to their handmade nature and small parts we can not guarantee any of our products to be safe for children. The mascots are NOT toys, they are for ornamental purposes only.
How might our products vary from the pictures on our website?
Please be aware that ALL hand crafted products will vary slightly due to their individual handmade construction, they are not machine manufactured. Please also be aware that colours may appear differently in real life compared to on a digital screen.
What to do if you have a issue with something you have ordered?
Please get in touch with us first, to see if we can resolve any issue you may have, we are a very small business and rely on our reputation. We hope that all our products are what you were expecting, however if you do have an issue please get in touch and tell us! While we can't be responsible for items damaged in transit (or by customs), we will try to do our best to fix any issues you may have. Like the old saying goes; if you are not happy, please tell us. If you are happy, please tell others!
If you have any other questions, what’s the best way to get an answer?
You can use the "contact us" form on this website. Alternatively you can contact us via the message option on our Facebook or Instagram pages, or email us at: info@TullyCrafts.com